Retail Listening™ - Find real insights in shopper feedback. Empower action
Build a powerful shopper insights program, tailored for retailers, straight out of the box
Retail Listening™ - Find real insights in shopper feedback. Empower action
Manage your insights program cost effectively without compromising on depth and sophistication
Retail Listening™ - Find real insights in shopper feedback. Empower action
Deliver outstanding shopper experiences and build a strong brand to acquire new customers
Retail Listening™ - Find real insights in shopper feedback. Empower action
Be empowered to manage your own shopper insights program end-to-end
Retail Listening™ - Find real insights in shopper feedback. Empower action
Retail Listening makes it easy to collect, understand and act on shopper feedback
Previous
Next

Retail Listening™
Find real insights in shopper feedback. Empower action.

Retail Listening makes it easy to to collect, understand and act on shopper feedback

Build a powerful shopper insights program, tailored for retailers, straight out the box

Manage your insights program cost effectively without compromising on depth and sophistication

Deliver outstanding shopper experiences and build a strong brand to acquire new customers

Be empowered to manage your own shopper insights program end-to-end

Previous
Next

About Retail Listening

Retailing is changing and understanding shoppers is more important than ever.

Shoppers are changing how they shop, why they buy and where & when they buy:

  • Purchase decisions start long before shoppers visit your store
  • They’ve done their research, their browsing and price comparisons well in advance
  • How they experience your store and retail marketing mix is a key sales success factor

In an environment where you and your competitors are on shoppers’ phones, in their pockets and available 24-7, understanding and integrating shopper feedback is critical to developing a winning retail strategy.

 

Achieving success requires a deep understanding of shoppers and having the right tools to provoke effective decision making is critical.

 

Retail Listening is the tool to do this for you. It will empower you to manage your own shopper insights program end-to-end.

 

It has been specifically designed for retailers based on best practice by retail experts. Retail Listening captures insights from every touchpoint in the shopper journey to power your success.

Retail Listening gives you:

Pre-designed online surveys based on retail best practice

Easy CRM integration to connect your workflow and connect the dots

Simple dashboard reporting to drive and enable action

Built-in case management to identify and resolve at-risk customers

With survey options for every stage of the shopper journey, Retail Listening gives you everything you need straight out of the box to capture insights that generate real value for your business and customers.

Retail Listening gives you shopper and market insights on:

In-store and online experiences versus expectations

Key drivers of shopper acquisition and retention

Shopper Advocacy

market sizing

Market sizing

Brand health, including choice motivations

Retail marketing mix evaluation

How is Retail Listening
different?
We can customise surveys to your brand look and feel to maximise shopper engagement with your program.
How is Retail Listening
different?
Our program and questionnaires are based on industry best practice in retail insights programs – no need to reinvent the wheel
How is Retail Listening
different?
We have built-in case management to help you easily identify and resolve at-risk customers and close the loop on poor experiences.
How is Retail Listening
different?
It is comprehensive – you get listening posts on market level feedback and at key shopper touchpoints in one program.
How is Retail Listening
different?
We use the latest in conversational survey engagement technology to engage shoppers in shorter feedback experiences that generate richer insights.
How is Retail Listening
different?
It generates robust competitor benchmarks to compare your performance and identify future opportunities.
Previous
Next

How is Retail Listening  different?

Our program and
questionnaires are based
on industry best practice
in superannuation insights
programs – no need to
reinvent the wheel.
We can customise surveys to
your fund’s brand look and
feel to maximise member
engagement with your
program.
We have built-in case
management to help you
easily identify and resolve
at-risk members and
minimise your risk.
It is comprehensive – you get
listening posts on market level
feedback and at key member
touchpoints in one program.
We use the latest in
conversational survey
engagement technology to
engage members in shorter
feedback experiences that
generate richer insights.
Previous
Next

Who is Retail Listening for?

Retailers who want to understand their shoppers and want to unveil valuable insights that help deliver exceptional retail experiences.

Our out of the box easily allows retailers to email their customers after a transaction has occurred. For retailers who don’t have emailable shopper lists, we work with you to develop recruitment strategies, including capturing in-store foot traffic for surveying.