Retail Listening™ - Find real insights in shopper feedback. Empower action
Build a powerful shopper insights program, tailored for retailers, straight out of the box
Retail Listening™ - Find real insights in shopper feedback. Empower action
Manage your insights program cost effectively without compromising on depth and sophistication
Retail Listening™ - Find real insights in shopper feedback. Empower action
Deliver outstanding shopper experiences and build a strong brand to acquire new customers
Retail Listening™ - Find real insights in shopper feedback. Empower action
Be empowered to manage your own shopper insights program end-to-end
Retail Listening™ - Find real insights in shopper feedback. Empower action
Retail Listening makes it easy to collect, understand and act on shopper feedback

Retail Listening™
Find real insights in shopper feedback. Empower action.

Build a powerful shopper insights program, tailored for retailers, straight out the box

Retail Listening makes it easy to to collect, understand and act on shopper feedback

Manage your insights program cost effectively without compromising on depth and sophistication

Deliver outstanding shopper experiences and build a strong brand to acquire new customers

Be empowered to manage your own shopper insights program end-to-end

Retail Listening will support your understanding of the market and shoppers and help you meet customer needs.

Retail Listening generates rich, deep insights from shoppers’ feedback to drive action and demonstrable ROI.

With Retail Listening you will:

Lower the cost of insights – using one single, cost effective solution for all of your insights needs

Make better and quicker decisions by being able to access and act on insights in real-time

Understand where to prioritise your effort and resources so they are used for best effect

Better understand your market position to maximise your customer acquisition activities

Reduce customer attrition by being able to immediately act on at-risk customers and close the loop on poor experiences

Optimise your marketing and communications strategy by having a clear line of sight on what motivates shoppers

Retail Listening delivers the following functionality out of the box:

Online Survey templates for:
– Pre-purchase (size of market, brand health and shopper habits)

– Post-purchase (in-store and online experience versus expectation, satisfaction and advocacy)

CRM integration to trigger shopper surveys and connect the dots

Panel survey delivery to understand the market and competitors and create benchmarking

Pre-designed dashboards to visualise KPIs and other strategic data at a glance

Case Management to help you easily identify and resolve at-risk customers and close the loop on poor experiences

Text analytics engine and conversational engagement technology to determine key drivers of acquisition, retention and advocacy

Additional services available to support Retail Listening include:

  • Implementation project planning and support
  • Questionnaire customisation services
  • Quarterly reporting
  • Advanced analytics services
  • Technical support for internal clients and customers
  • Recruitment strategies to capture non-transacting customers

To see Retail Listening in action